IT Support Engineer

About Allseas

Division Description

Department Description

Make your first step into Engineering at Allseas!

At Allseas, IT Support is more than just solving tickets. It is the starting point of your technical career.

As a Junior IT Support Engineer, you will be the first point of contact for colleagues across our offices and vessels worldwide. At the same time, you will build a strong technical foundation and gradually grow into one of our specialized IT domains such as Tech Security, System Engineering, Network & Infrastructure, or Business Applications.

Unit Scope

Discipline Description

Job Description

You will start in a broad support role, where you learn how our IT landscape operates in a global and highly dynamic environment. From day one, you are encouraged to look beyond incidents and understand how systems work end-to-end.

Your responsibilities include:

• Providing 1st line IT support via phone, email, self-service portal and desk;
• Troubleshooting issues related to workplace, identity, and standard applications;
• Registering, categorizing and documenting incidents in TOPdesk;
• Supporting onboarding and setup of laptops, desktops and mobile devices;
• Monitoring systems and identifying recurring or structural issues;
• Collaborating with 2nd line and engineering teams on more complex cases;
• Contributing to small improvements, standardization and automation where possible.

Your growth path

We see the IT Support Desk as a launchpad for our technical teams.

Within 12–24 months, you will gradually move towards a specialization based on your interests and strengths, such as:

• Tech Security
• System Engineering
• Network & Infrastructure
• Business Applications
• Custom Applications
• Cloud & Platform

As you grow, you will:

• Take on more complex (2nd line) issues
• Contribute to improvements and small projects
• Work more closely with engineering teams

Education & Experience

You are at the start of your IT career and eager to learn. You enjoy solving problems, but more importantly, you want to understand why they occur.

• 0–2 years of relevant experience (internships count)
• Basic knowledge of Microsoft Windows and Microsoft 365
• Familiarity with concepts like Active Directory or Azure is a plus
• Strong communication skills in English (spoken and written)
• Structured way of working and attention to detail
• Curiosity and motivation to grow into a technical specialization

Nice to have:

• Experience with ITSM tools
• Basic scripting (e.g. PowerShell)
• Interest in infrastructure, networking or security

Certifications

Additional Information

Working at Allseas means being part of a highly innovative and international environment. You will be supported in your development and given the opportunity to grow into a technical specialist.

• Competitive salary and excellent pension scheme
• Performance-based salary increases and bonuses
• 30 vacation days and flexible working hours
• Extensive training and development programs
• Coaching and support for your growth path
• Company fitness plan
• Social events, sports activities and internal communities

Allseas is recognized as a World-class Workplace based on employee feedback.

Interested?

If you are looking for a role where you can start in IT Support and grow into engineering, we would like to hear from you!